PRIVACY
POLICY.

Last updated: July 10, 2026

This Privacy Policy explains how Clear Grade collects, uses, stores, and shares information when you visit our website, request an estimate, call, text, email, upload photos, or use our stump grinding, root removal, cleanup, small tree removal, bush removal, blackberry removal, grading prep, commercial, partner, or municipal services.

If you do not agree with this Privacy Policy, please do not use the website or submit information through our forms. If you have questions, contact us at up@cleargradepro.com or (425) 230-2222.

Summary of Key Points

• We collect information you provide, such as your name, phone number, email, service address or ZIP code, project details, photos, and communication preferences.
• We use information to respond to estimate requests, schedule service, confirm scope, send job updates, improve our website, maintain security, and comply with legal obligations.
• We may use trusted service providers for website hosting, forms, email, texting, calling, scheduling, analytics, advertising, security, and business operations.
• We do not sell personal information.
• SMS privacy: mobile phone numbers and SMS opt-in consent are not shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, phone number, email address, service address, ZIP code, project notes, stump size, access details, cleanup preferences, uploaded photos, requested appointment windows, and messages you send by form, text, email, or phone.

We may also collect website and device information such as IP address, browser type, pages visited, referring pages, approximate location, form activity, cookies, analytics identifiers, and security logs.

Photos and Project Information

Photos help us evaluate stump size, root flare, access, slope, utilities, hardscape, obstacles, and cleanup needs. We use project photos to prepare estimates, plan the work, document the job, and communicate with you about the approved scope. We do not sell customer photos. If a photo clearly identifies your property or project and we want to use it for marketing, reviews, before-and-after examples, or social proof, we will seek permission where appropriate.

How We Use Information

• To respond to quote and estimate requests.
• To call, text, or email you about your project.
• To schedule, confirm, reschedule, or complete service.
• To confirm access, hazards, utility concerns, cleanup preferences, and final pricing.
• To send invoices, receipts, appointment reminders, job updates, review requests, and customer support messages.
• To improve website performance, forms, advertising, analytics, and customer experience.
• To prevent spam, fraud, abuse, or security issues.
• To comply with legal, tax, insurance, carrier, messaging, and business obligations.

Calls, Text Messages, and Email

When you submit a form, request an estimate, call us, text us, email us, check an SMS consent box, or otherwise provide your contact information, you authorize Clear Grade to contact you about your request by phone, text message, or email. Messages may include estimate follow-up, appointment scheduling, reminders, access questions, job updates, invoices, review requests, and occasional service-related offers if you have opted in.

Message frequency varies based on your request and project status. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing services. You may opt out of text messages by replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE. For help, reply HELP or contact us at up@cleargradepro.com or (425) 230-2222.

SMS Consent and Mobile Information

Clear Grade does not share, sell, rent, or disclose mobile phone numbers, SMS opt-in records, or text messaging consent with third parties, affiliates, lead generators, or marketing partners for their marketing or promotional purposes. We may share mobile information only with vendors that help us deliver messages, operate communication systems, provide customer support, maintain security, or comply with law, and only as needed for those purposes.

Cookies, Analytics, and Advertising Tools

We may use cookies, pixels, analytics tools, tag managers, security tools, and similar technologies to keep the website secure, understand site performance, measure advertising, improve forms, and make the site easier to use. These tools may include services such as Google Analytics, Google Tag Manager, Meta Pixel, Cloudflare, hosting tools, form tools, and similar providers. You can control some cookies through your browser settings or the cookie notice on our website.

To measure advertising and reach interested homeowners, we may also use privacy-safe matching: a one-way hashed (SHA-256) version of an email address or phone number may be shared with advertising platforms such as Google or Meta to confirm that an ad led to a service request and to build, serve, or exclude advertising audiences. The platforms cannot recover the original contact details from the hash, and we do not permit them to use this data for their own independent marketing. All such advertising uses exclude text messaging originator opt-in data and consent, which is never shared with third parties or affiliates for marketing or promotional purposes.

When We Share Information

We may share limited information with trusted service providers who help us operate the website, respond to leads, communicate with customers, process forms, host data, analyze website performance, protect against spam, manage advertising, send emails or texts, schedule jobs, process payments, maintain records, or provide professional support. We may also disclose information if required by law, legal process, insurance, safety, fraud prevention, or to protect our rights, customers, property, or business.

How Long We Keep Information

We keep information for as long as reasonably needed to respond to your request, provide services, maintain business records, resolve disputes, improve operations, comply with legal obligations, and support legitimate business purposes. Estimate requests that do not become jobs may be retained for follow-up, reporting, spam prevention, and historical reference unless you ask us to delete them where deletion is legally and operationally appropriate.

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email, text message, or internet-based system can be guaranteed to be completely secure, but we work to reduce risk and limit access to information where appropriate.

Children's Privacy

Our services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can review and remove it if appropriate.

Your Choices and Privacy Rights

You may ask us to update, correct, or delete your contact information, or to stop non-essential follow-up communications. Depending on where you live, you may have additional privacy rights under state or federal law, including rights to access, correct, delete, or opt out of certain uses of personal information. To make a request, contact us at up@cleargradepro.com or (425) 230-2222.

Do Not Track

Some browsers offer Do Not Track signals. Because there is no consistent industry standard for responding to those signals, our website may not respond to them automatically. You can still manage cookies and tracking through browser settings and available cookie controls.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or services after changes are posted means the updated policy applies.

Contact Us

Questions about this Privacy Policy or your information can be sent to Clear Grade at up@cleargradepro.com, by phone or text at (425) 230-2222, or by mail to CLEAR GRADE LLC, 3203 204TH ST SW UNIT A, LYNNWOOD WA 98036.